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What can I do if I receive a "No appropriate disc in the drive" error?

Your media player may have the CD/DVD drive locked. Exit your media player application.

Other programs sometimes lock access to the CD/DVD, and then do not release control (even though the program has been closed) until the system has been restarted. Try leaving the disc in the drive, restarting the system and then going directly to the promotion.

Some very old CD-ROM drives (especially older CD Writers) don't have the firmware necessary for access by ActiveX, the only solution for this is to use a different Drive.

Some CDPass enabled music releases are applicable only to specific discs of a release for example a bonus disc of a deluxe edition. You may simply not have purchased the disc that unlocks the bonus content. If you question this, click the link below, we can help you.

If you continue to experience problems, click here