Frequently Asked Questions

  1. I input my email address and other information, the page freezes with a box in the center containing "Installing CDPass Components" or "Verifying Disc" message?


  2. What can I do if I receive a "No appropriate Disc in the drive" error?


  3. What can I do if I receive a "CDPass didn't install correctly" error?


  4. I received this error: "Your security settings do no allow ActiveX". What should I do?


  5. I could not complete Microsoft's individualization process. What should I do?


  6. I connected to the bonus content stream, and get audio, but no video. How can I see the video, too?


  7. I registered, clicked the button to go to the page that has the bonus material, and that page partially (or fully) loaded. But then, it stopped responding. What can I do?


  8. I received a Javascript error after clicking on a bonus link. What can I do about it?


  9. The email address that I entered was rejected. What should I do?


  10. I received this error: "You need Windows to access this promotion", but, I am running windows. What should I do?


  11. My CD or DVD will not play music after I insert it into my CD-ROM drive. What should I do?


  12. My CD or DVD does nothing after I insert it into my disc drive. What should I do?


  13. My disc has been verified but I cannot play bonus video or audio with my Mac.


  14. I have downloaded and installed the CDPass plugin on my Mac using Safari yet my disc is still not recognized.



  15. If you continue to experience problems, click here